💸 Refund Policy

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At Shizen Michi, we want to ensure your complete satisfaction with your purchase.
If, for any reason, you need to request a refund, please review the applicable terms below.

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1. Refund Request Period

You may request a refund within 14 days of receiving your order, in accordance with the Right of Free Withdrawal established under Portuguese law (Decree-Law No. 24/2014).

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2. Refund Conditions

To be eligible for a refund:

• The product must be returned in perfect condition, unused, and in its original packaging, with all accessories and tags intact.

• The item must be sent back to the address provided by the store after prior contact.

• The refund will be processed once the returned item(s) have been received and inspected.

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3. Types of Refunds

If all conditions are met, a full refund will be issued for the item(s) purchased.

• Initial shipping costs are non-refundable, except in cases where the error is the store’s responsibility (e.g., wrong or defective item).

• In cases of partial returns or customer-caused damage, a partial refund may apply.

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4. Refund Method

Refunds will be issued using the same payment method used for the purchase (e.g., bank transfer, MB WAY, credit/debit card) within a maximum of 14 business days after the return has been approved.

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5. Exceptions

We do not accept returns or refunds in the following cases:

• Items damaged due to misuse or negligence

• Personalized or custom-made products

• Final sale items marked as non-returnable (as indicated on the product page)

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6. Refund Contact

To start your refund process, please email us at:

📧 shizenmichistore@gmail.com

Include the following details:

• Order number

• Full name

• Reason for return

• Photos of the product (if possible)

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