Shipping Policy

​At Shizen Michi, we aim to ensure your order arrives quickly, safely, and with full transparency. This Shipping Policy explains how we handle shipments, delivery times, costs, and available options.

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Order Processing

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All orders are processed within 1 to 2 business days after payment confirmation (successful payment). You will receive an email notification as soon as your order is shipped.

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Estimated Delivery Times

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Mainland Portugal: 2 to 3 business days
Islands (Azores and Madeira): 2 to 5 business days
Europe: 6 to 12 business days
Delivery times are estimates and may vary slightly depending on postal services or high-volume seasons (e.g., Christmas).

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Available Shipping Methods

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We offer the following options:

• Correio Verde (Green Mail) – an economical and practical solution for small parcels

• Hand Delivery – when previously agreed with the store, delivery can be made in person at a mutually agreed time and place. This option has no additional cost.

• Registered Mail – includes tracking number and additional security on delivery
  The shipping method is chosen at checkout.

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Shipping Charges

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Portugal
Free shipping on orders over €50
For orders below this amount, shipping costs are calculated at checkout based on order value.

Europe
Free shipping on orders over €150
Shipping costs apply for orders below this amount and are calculated automatically at checkout.

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Delays or Interruptions

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We make every effort to meet delivery deadlines, but delays may occur due to force majeure events (strikes, weather conditions, holidays, or postal service failures). If your order is delayed, please contact us, we are here to help.

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Contact

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If you have any questions or need assistance with your delivery, contact us at:
📧 Email: shizenmichistore@gmail.com

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